Betterzo / The details
Delivery, thoughtfully arranged.
Clear information for a more considered purchase.
Where we deliver
Available destinations are controlled by our delivery settings. Choose an enabled country at checkout to see the applicable delivery charge before payment. An address saved to your account does not guarantee that delivery is currently available there.
Getting your details right
Please include the recipient’s full name, street and building details, postal code, region and a reachable telephone number. Postal checks help identify country and locality mismatches; they do not prove that a building or recipient exists. Review the complete address before paying. Contact us promptly if a correction is needed.
Preparation and transit
Preparation time and carrier transit are different stages. Made-to-order or personalised pieces may need additional preparation. Any dates shown are estimates unless expressly confirmed otherwise. A shipping label alone does not mean a parcel has been collected.
Tracking your parcel
Sign in to your account and open your order to see available carrier events. Updates can take time to appear after collection. If tracking shows an exception, or a delivered parcel cannot be located, contact us with your order reference.
Delivery charges and import costs
The delivery charge shown at checkout is part of your order total. Unless checkout expressly states that import duties and destination taxes are included, any such charges requested by the destination authorities are the recipient’s responsibility. We will not add an unapproved delivery charge to your payment.
When plans change
Contact us before dispatch to request a change or cancellation. We cannot guarantee changes once a carrier booking or dispatch is underway. Cancelling fulfillment and refunding a payment are separate actions; your account will show the recorded order status.